Travel Worry-Free: Stay with Seramar

Relax with our Travel Insurance Options

Book your vacation at seramarhotels.com and travel with complete coverage for you and your companions.

Enjoy peace of mind before your trip and during your stay with our cancellation and/or travel assistance insurance, available with our rates and Ola REWARDS loyalty club.

Cancellation Insurance:

Protect your trip by confirming your reservation:

Choose from one of our prepaid rates, Pay Now, Flexi Payment, and enjoy exclusive cancellation insurance that covers unexpected events before starting your trip.

- The coverage of this insurance begins when the reservation is formalized and prepaid and ends the day of check-in.
- You will be able to cancel your booking and recover the prepaid amount for more than 20 reasons covered by the policy.
- It covers the main unforeseen events that may arise before your trip: health, work, legal reasons…
- We also include coverage in case your ﬂight is delayed and your plans change: See this extended coverage here.
- Check the full terms and conditions of the Cancellation Insurance here.

Travel Assistance Insurance:

Protect your stay:

Now being a member of Ola REWARDS comes with a new benefit. We’re adding Travel Assistance Insurance during your stay for any rate you choose!

- Exclusive Insurance: included for free in your reservation as long as you are registered in our Ola REWARDS fidelity program (you will have to log in to obtain it)
- The validity of this insurance begins when you check-in at the hotel and ends on the day of departure.
- Covers the main unforeseen events at destination: Medical assistance, Repatriation, Reimbursement of vacations not taken...
- Check out this more extended coverage here.

We answer your questions regarding the you Cancellation Insurance:

All bookable rates on seramarhotels.com that require prepayment include cancellation insurance. These rates are: Pay Now, Flexi-Pay.

Covers up to 26 reasons for cancellation. See the list here.

If you meet any of the conditions described above and have booked a Non-Refundable rate, please follow the steps indicated below:
1. Contact us requesting the cancellation of the booking and the invoice for the cancellation expenses.
2. Contact the insurer by email: ﬂexmyroom@arag.es providing your personal data, your policy number and attaching the invoice and proof of the reason for the cancellation.
3. The insurer will contact you as soon as possible with instructions to follow.
If you have any questions, you can contact the insurer ARAG by phone on
+34 91 566 15 88.

The insurance covers the person who made the booking and their travel companions.

You will receive an email on the day of booking with all the information about your insurance.

If your outward ﬂight is delayed for more than 24 hours and you don’t start the trip, you can cancel your trip and claim the prepaid amount of your booking.
If your outward ﬂight is delayed for the reasons listed above and you arrive later at your destination, you can claim the loss of services for the ﬁrst night of your booking.

You can ﬁnd more information here.

You can ﬁnd more information here

We answer your questions about your travel assistance insurance (only for club members):

As an Ola REWARDS member, you will have access to complimentary travel assistance insurance regardless of the rate you select for your reservation.

The insurance covers the person who made the booking and their travel companions.

In case of medical assistance, please contact the assistance center +34 91 566 15 88. They will tell you how to proceed and which medical center or hospital to go to.
In establishments with which we have an arrangement, the expenses will be covered directly, in all others, you will have to pay the invoice that will be reimbursed to you later.

You will receive an email on the day of booking with all the information about your insurance. Additionally, on the day of check-in we will send you your policy number available.

You can ﬁnd more information here.