Official Website

Seramar hotels’s Privacy policy

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Privacy policy

Official website of Seramar hotels

SERAMAR HOTELS PRIVACY POLICY
Introduction

https://www.seramarhotels.com/ is an Internet domain owned by:

HOTEL LUNA PARK , S.L./SUNNA, S.A.
B07042823 / A07015670
C/ AVENIDA 16 DE JULIO Nº 85, 07009 PALMA DE MALLORCA

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April on the protection of individuals with regard to the processing of personal data and the free movement of such data and Organic Law 3/2018 on the Protection of Personal Data and guarantee of digital rights, we detail the Privacy Policy.

We reserve the right to modify this Privacy Policy to adapt it to new legislation, jurisprudence or interpretation of the Spanish Data Protection Agency. In this case, such changes will be announced, indicating clearly and with due notice of the modifications made, and requesting, if necessary, the acceptance of such changes.

The User undertakes that all data provided by him/her is true and correct.

WHAT TYPE OF DATA WILL WE USE?

Data of an identifying nature, personal characteristics, economic and financial data.

FOR WHAT PURPOSES WILL WE USE THE USER'S DATA?

- In the case of contracting services/products, we will process the data collected from the sales forms in order to be able to provide the service to the Users. .

- To deal with queries from Users who contact us via the Contact forms or forms provided for this purpose.

- For fiscal, accounting and administrative management in order to be able to manage the service requested by the User and the corresponding legal obligations arising from the service provided.

- In the case of sending us the CV for personnel selection processes.

- If the User accepts the cookies, data such as IP address, geolocation, record of use of the service, sites and habits will be collected in order to improve the quality of the service and for statistical purposes.

- In the case of Users with whom there is a contractual relationship, we may send commercial advertising communications related to products or services similar to those initially contracted by e-mail, fax, SMS, MMS, social communities or other electronic or physical means.

WHAT ARE THE LEGITIMATE BASES FOR PROCESSING?

Where the basis for processing is consent, we will request acceptance as a legitimate basis for using the data. The User may revoke this consent at any time by sending us a message to revenue@seramarhotels.com. We may also process the User's personal data due to a legitimate interest, regarding the sending of personalised commercial communications or newsletters, both by ordinary and electronic means, relating to our products and services.

HOW LONG WILL WE KEEP THE USER'S DATA?

We will keep the User's personal data in our information systems for as long as it is necessary, to continue the customer relationship and to comply with legal obligations.

TO WHOM MAY WE DISCLOSE USER DATA?

The User's data will not be passed on to third parties except in cases where there is a legal obligation, you expressly authorise us to do so and/or when it is necessary to comply with the contract agreed to provide our services.

In order to manage the services and/or products that you request from us, in some cases, it will be necessary to transfer the data to companies of the same group and/or service providers, for administrative purposes, storage or to support communication.

Data transfers outside the European Union are not foreseen, except in cases where the User expressly authorises us to manage the service we offer.

HOW CAN USERS EXERCISE THEIR RIGHTS?

Users may exercise their rights of access, rectification, opposition and deletion of their data, as well as requesting the limitation and portability of the same to the following e-mail address: revenue@seramarhotels.com. In the following cases:

- To rectify inaccurate data or, as the case may be, to request their deletion (right to be forgotten) when, for example, you have withdrawn your consent. In this case, we will only retain your data for the purpose of asserting or defending claims and/or fulfilling a legal obligation.

- To request the restriction of data processing when, for example, the data are no longer necessary for the purposes for which they were collected.

- To request the portability of the User's data in an automated format that allows its copy, transfer and transmission, when the processing is carried out by automated means.

- To request the portability of the User's data in an automated format that allows its copy, transfer and transmission, when the processing is carried out by automated means.

- You may also complain to the Supervisory Authority (Spanish Data Protection Agency www.agpd.es).

WHAT TYPE OF DATA ARE DISPENSABLE?

The non-obligatory nature of the forms on the website will be communicated with regard to the collection of certain data, except in the fields indicated otherwise by means of an (*). The non-completion of such data may prevent the provision of all services linked to such data, releasing us from any liability for the non-provision or incomplete provision of these services.

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